Q: How does
the reservation system work?
A: Our
online booking system is simple:
1. Select a hotel from our hotel
listings. Then simply complete and
submit the Booking Enquiry Form. A
separate form is required for each
hotel.
2. We will then
check the room availability at
requested hotel. After which, you will
receive an Email Reservation
Confirmation from us, advising you of
the details of your booking and the
total amount due
3. Once prepayment
is made by credit card or bank transfer,
we will send you a hotel voucher (by
email), which can be presented upon your
check-in at the hotel. Our
cancellation policy will apply as it
will be treated as a confirmed order. If
your hotel request is not available no
charges will apply.
Q: How can I
search for a hotel?
A: When you are looking for an
accommodation on our website, you have 3
choices to search for a hotel. Either
you can click on city destination in the
map or you can use the search browse to
select the hotel category or you
can use our menu bar, then the results
will come up for the selected location.
If the City or a Hotel you wish to visit
is not yet listed on our web site,
please feel free to
contact us.
We will still be able to identify it and
make reservation for you.
Q:
How do I
know which type of room to book?
A:
Rooms are often quoted on Single, Twin
or Triple occupancy and on standard
basis. A specific room type, hotel
category can be found on our system.
Q:
Once I submit the reservation form is
my room confirmed?
A: Yes, normally your
reservation is confirmed within
24hr. However, due to high demand
in high season or the temporary
unavailability of the hotel's computer
reservation system your reservation is
then still on waiting list. In such
cases we will try to have room
confirmed or look for alternate hotel
pending your request.
Q: Are the
rates per room or per person ?
A:
This will depend on the information
published on the rates page, however we
normally charge either as a single, twin
(double) or triple occupancy. (A triple
rate will usually include an extra bed
or 2 adults and 1 child requiring extra
bedding. Trip rate is also included
breakfast and all taxes).
Q: Are
children charged the full room rate?
A: Rates are normally reduced for
children under the age of 12 years.
Q: Is breakfast
included ?
A: Normally our offer is
inclusive of breakfast and taxes. Sill
each hotel has a different policy on
whether or not breakfast is included in
the rates. Please check the details on
the rates page of the hotel to find out
the inclusion/exclusion.
Q:
Why are
your rates so attractive?
A:
We as local people, are in
position to make a good offer to you
thanks to our great relationship with
hotel suppliers, and to our important
purchasing power.
Q:
Do you provide airport transfers ?
A:
Yes. If you require for airport transfers please do let us know
we will confirm the price and details by
email.
The price is based on a prepayment
basis. A limousine service is also
provided upon request.
Please note that the public
taxi stands at all major airport which
can provide an economic method of
transport to your hotel. Please make
sure that you agree a price before
jumping in the cap and that the meter is
on to avoid any possible confusion
afterward.
Q:
Do I need to call the hotel directly to
reconfirm my booking?
A:
No
need! When your booking is confirmed and
prepaid at hotelvietnamonline.com,
the service is guaranteed. If you need
further assurance, or assistance, please
contact us on our email:
info@hotelvietnamonline.com;
tel. no.:+844 7 164132 or 24 hrs on call
service +844 92390617
Q:
How do I check-in at the hotel?
A:
Please present your hotel voucher to the
hotel's reception staff upon check in.
As the hotel already has your booking on
record, your email hotel voucher is not
essential, but may be useful as
verification and for contact
information.
Q:
How do I check-in at the hotel?
A:
Check-in time :
from 12.00 p.m. (noon time)
Check-out time :
before 12.00 p.m. (noon time)
Early check in and late check out are
subject to availability and to
hotel policies.
Q:
What if I wish to extend my stay?
A:
To continue to take advantage of our
good offer, you should
contact us
directly. If you book directly with the
hotel to extend your stay, you will be
charged a different rate to our prices
(public rate).
Q:
Can I change my reservations after I
submitted the reservation form?
A:
Yes, please send us your booking
details (booking reference, group name,
arrival date...) and the name hotel you
want to change to within 7 days before
the check-in date. We then will process
the amendment and make reconfirmation
with you.
Q:
When do I
need to pay for my room?
A:
Prepayment is required once making
reservation with us.
Q:
Can I change my booking after
payment?
A:
Yes.
Q:
Can I book directly to the hotel?
A: The special rates listed on
our web site are only available through
our service. If you would like to make a
reservation directly with the hotel you
will need to contact them directly, and
then the public rate might be applied.
Q:
What is your hotel room cancellation
policy?
A: We understand that there
can be occasions where you may
unfortunately need to cancel your
reservation. We try to be as flexible as
possible even allowing for late
cancellation. Our
Cancellations policy as follow:
·
>14
days or more before arrival: no
cancellation charge,
but US$ 10 for
administration charge per booking ,
and
a credit card
processing fee
of 4% will be levied
·
7-13 days before arrival: 10%
·
2-6 days before arrival: 40%
·
< 2 days
before arrival: 100 %
Q:
If you have any other question or
requirement please do not hesitate to
contact us
Hotel Vietnam Online
Reservation
63A Cuabac str.,
Hanoi, Vietnam
Phone: + 84-4-716412
Fax: + 84-4-4-7164133
Hotline:+84-912390617
Email:
info@hotelvietnamonline.com
|
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